By proceeding with your claim, you are agreeing to the following terms and conditions: Warranty claims If you are experiencing any functional or cosmetic issues with your Fellow product, please file a warranty claim here and we will make it right. You will need your original order number and/or proof of purchase, so have that handy! If you received your Fellow product as a gift or lost your receipt, don’t stress – contact us and we’ll help you track it down. For warranty coverage periods, please see the table below or visit our warranty page for more information here: https://fellowproducts.com/pages/warranty Returns If you’d like to return your Fellow product but do not have a warranty claim, you may do so within 30 days of the original purchase date. Returns within this time period can receive a refund or a Fellow gift card of equivalent value. Products must be in their original condition in order to be eligible for a refund. We offer return shipping via UPS for $15 for electric products and $5 for non-electric products purchased and delivered within the United States. If you opt to receive a Fellow gift card instead of a refund for your return, we’ll waive the return shipping fee! We cannot provide return labels for orders shipped outside of the United States. International customers are responsible for the cost of return shipping. Refunds are issued after your returned item is scanned by UPS. All refunds are processed to the original payment method and can take up to 5-7 days to reflect depending on your financial institution. Please note that the following items are final sale and cannot be returned: Coffee Personalized products Rebrew products from our refurbished collection purchased on or after October 17, 2022 Fellow gear in the above list is still covered by our warranty policy, so if you are experiencing a functional or cosmetic issue, please file a warranty claim. Returning a gift If you received a Fellow product as a gift, congrats on having awesome friends! If you’d like to return it, we accept returns of gifts purchased on fellowproducts.com. Please contact us and have your friend’s name or email address ready so we can look up the order. Don’t have that handy? Don’t fret – reach out and we can help you out with store credit.